In this day and age of instant Wi-Fi and AI, potential customers are always exploring websites and expect immediate help 24/7, but sometimes this can be hard to achieve without the correct service in place.
Customers deserve a five-star experience when visiting your website, so we believe it’s time to take advantage of available modern technology and exceed customer expectations through immediate online chats.
In this article, we are going to discuss the benefits of online chats and how they can positively impact your business.
What is Live Chat?
Live Chat is an online chat service that involves a real person. These live chats allow customers to have access to a customer service representative. It would be difficult to maintain an internally run Live Chat for your business, so Yomdel provides a 24/7 Live Chat you can use on your website for your customers.
What is Chatbot?
Chatbot is an online chat service, but it operates as a 24/7 artificial intelligence-powered virtual assistant in place of a real person.
Generally, it is identified that customers prefer talking with a real person as it creates a quicker pathway to a solution, all while creating a personal layer of communication.
What are the benefits of Live Chat?
Live Chats provide human interaction through customer service while sustaining a human connection. This can be a skilled operator with the ability to up-sell certain products and solve problems more efficiently. It’s also able to provide high-quality customer support and solve complex problems quicker and easier.
What are the benefits of Chatbot?
Because of their programming, chatbots can respond almost instantly. Chatbots can increase your overall customer engagement, deliver leads, and answer the most frequently asked questions. It is a convenient tool that any business should use.
How can Live Chat and Chatbot be used collaboratively?
Chatbots and Live Chats have the ability to work together, as they both provide a great customer experience. You could start your customers' journey on your website with a chatbot answering simple questions and queries, and then guide them to the option of chatting with a Live Chat (real person) if necessary or desired. The two services can easily complement each other.
As a business owner, you should ask yourself the following questions:
- Do I need to supply my customers with answers 24/7?
- Will my customers ask FAQs (frequently asked questions) or more difficult questions?
- Do I want to provide high customer service?
Answering these questions will help you understand the importance of using Chatbot or Live chat for your business.
What is Yomdel?
Yomdel is a 24/7, fully managed live chat system that is used by businesses to grow and expand online. Yomdel's support on your website allows your business to reach its full potential and profit when used efficiently. With Yomdel handling over a million chats per year, it has allowed businesses to see a positive impact and help all types of different businesses increase their leads by over 52% online.
As a 24/7 fully managed live chat service, Yomdel can create potential leads and profit while you sleep.
How can Yomdel benefit your business?
Yomdel can make a large impact on your business, whether it’s a big company or a small independent business. By having a live chat like Yomdel in place, you can increase your online presence and create constant customer engagement on the site. Any conversations on the website will be fed directly to the CMR system, generating business and leads to follow in the future.
Hundreds of companies from dozens of industries rely on Yomdel, a 24/7 fully managed live chat service, to meet their live chat requirements. Yomdel has teams of expert operators who are fully trained to handle business inquiries and capture leads with a first response time of less than 10 seconds.
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